sterlingsilverjewelrygallery web store FAQ section

Your satisfaction is the most important thing to us at Sterling Silver Jewelry Gallery! We are proud to offer our customers a 30-Day Hassle Free Return & Exchange Policy to assure that you receive the absolute best customer service there is to offer! No returns or exchanges can be accepted if the original tags are removed from the merchandise. Any merchandise received that shows obvious signs of tampering or removal of original tags will not be accepted and will be returned back to the customer at their expense. All returns or exchanges must be postmarked within 30 days of ship date. Returns are subject to a 20% restocking fee. It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. Sterling Silver Jewelry Gallery will not be held responsible for lost or damaged merchandise due to lack of care or improper handling. Merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense.